Frequently Asked Questions
Why do you not supply the wood for shelving, cabinets, and other garage storage products?
The process of shipping wood is costly to begin with, and we feel customers are better able to purchase wood on their own, from a local retailer, which would be considerably less expensive. Moreover, our products allow for complete customization, which includes choosing, not only the type of wood, but also its quality and color.
This does make for an extra step in the process, but ultimately our customers save money by supplying the wood themselves, and more important, end up with a higher quality finished product, for a very affordable price.
Do you offer discounts for wholesale purchases, to be re-sold or re-distributed?
Yes. We are often contacted by individuals, or business owners, looking to re-distribute our products and install them for their own customers. We also receive a fair amount of feedback from companies wishing to purchase larger quantities of our storage products. Discounts are automatically calculated when you add items to your shopping cart, and we encourage customers to purchase more at once, and save on the shipping cost. However, we welcome anyone, or any business, to contact us to make other arrangements.
What are the differences between the SureLock® HangAll and the SureLock® Gravity?
The SureLock® HangAll Organizer has the added safety feature of SpringLock®, which locks hanging items in place, securing them against accidental bumps that could cause them to fall. The SureLock® Gravity was the original design, referred to now as “classic”, and did not have this advanced safety feature, but still does the job. The Gravity Organizers are no longer made, and stock supply is limited, so get them while you can, for the affordable price we offer them.
Are all of your products made in the U.S.A?
Yes. Primarily, over 85% of our products are engineered, designed, and manufactured, in the United States of America, with the remainder in Canada. None of our products are imported from other countries. The TidyGarage® brand is 100% North American, made in the U.S.A. and Canada.
How long do you guarantee your products for?
We offer a lifetime warranty against defects in workmanship. All of our products are made from high quality steel and built to last. We also offer a money back guarantee if you are not completely satisfied with your purchase. Please see our warranty for more information.
Will TidyGarage® ship Internationally?
Yes. However, you must contact us prior to any purchase, as additional freight and other associated fees are applicable. Currently, we only receive orders to ship in the Continental United States and Canada.
What is the cost of shipping?
The cost of shipping is determined by your location, in relation to where your shipment will originate from. Please refer to the shipping cost, in your shopping cart at checkout, for more accurate information on the cost of shipping for your order. However, if your purchase order amounts to over $100.00, your shipping cost is reduced to FREE or NO CHARGE.
Do you offer C.O.D deliveries?
Our policy regarding cash on delivery shipments can be found here.
How long has TidyGarage been in business?
Artkan TidyGarage, was established in 1988. See our About Us page for more detailed information.
What payment methods are available to buy your products?
We accept Visa, MasterCard, American Express, or direct payment through PayPal.
What if I don’t have a PayPal account?
You are not required to obtain a PayPal account, in order to purchase our products. Simply use your credit card and PayPal will process the transaction accurately and securely. If you are having trouble using our payment system via PayPal, please contact us to inquire about, or to arrange, an alternate payment method. In some cases, we will accept email Bank Transfers as a substitute payment solution.
When did TIDYGARAGE® start?
In 1988 TIDYGARAGE® was founded by another name as an independent family business by TIDYGARAGE founder Ed when he retired from the automotive tool, die, and manufacturing business and invented and created the TidyGarage product line.
In 1994 Ed's daughter Sonya married Chuck who worked in auto engineering, manufacturing, and design.. Now Chuck and Sonya operate TIDYGARAGE LLC as an independent family owned business in metro Detroit
What are TIDYGARAGE® products and what makes them special?
All TIDYGARAGE® products are made of durable sustainable steel for a lifetime of heavy duty use.
TIDYGARAGE® products are either wall or ceiling mounted to store your tools, bikes, boxes, garage/auto items, and sporting goods up off the floor so you can use the vertical space in your garage AND keep your floor clean, uncluttered, and easy to sweep and use.
TIDYGARAGE® products are made in the USA which is sustainable for supporting local business, lowering shipping energy inputs..... and the heavy duty steel construction means they last a lifetime ..... but if they ever should be recycled steel is highly recyclable and much more likely to be recycled than less durable plastic storage.
TIDYGARAGE® wall and ceiling mounted storage solutions are MODULAR HARDWARE KITS that let you add plywood or wood decking at LOW COST. They are easy to install and give you options of adding multiple widths (either 4 foot, 8 foot, 12 foot wide based on 16" stud centers) and either one, two, three, or four levels of shelves.
What is the Surelock® Tool Organizer and what makes it special?
We think the Surelock® is simply the best tool rack of its kind and you will probably agree after you try it...... like thousands of satisfied customers who have one or many that they are using to store their tools and gear!!
When TIDYGARAGE® was founded by Ed he invented and manufactured the Surelock® Tool Organizer which is a sturdy steel tool rack with 5 unique grippers/grabbers that "get a grip" on your handled tool in a unique and convenient way plus 6 steel utility hooks.
The Surelock® Tool Organizer design was later updated with a patented gold spring that locks tools into the 5 grippers EVEN MORE UNIQUELY AND SECURELY using a combination of gravity and spring locking.
There are tool racks similar to the Surelock® Tool Organizer that use various arms, springs, balls, S hooks, and other gadgets.... but here is what makes ours BETTER:
The Surelock® is all steel to last a lifetime compared to others with plastic parts that break as they age or when they are exposed to cold, hot, or heavy usage
The Surelock® all steel heavy gauge construction stands up to store more and heavier tools for a lifetime of heavy duty usage without breaking or replacing.
The Surelock® has quality precision formed steel parts that just function better
Surelock® has attractive white powder coat finish with silver zinc plate arms.
How do TIDYGARAGE® wall and ceiling mounted storage units work?
Our wall mount shelf units and ceiling mount loft/shelf units are modular heavy duty hardware kits that are easy to install to create a high capacity shelf or loft unit that holds a large volume and weight of items. Our UNITS DO NOT INCLUDE PLYWOOD SHELF DECKING but they make it easy to build a very high capacity shelf or loft unit that combines the sturdy TIDYGARAGE® steel framework kit with plywood, MDF, or other self-supplied decking.
All our shelf and loft kits are designed to screw into stud centers (or joist/rafter centers for ceiling/overhead mounting).
If you have concrete walls you can mount our units using various kinds of expanding concrete/masonry anchors.
Where are TIDYGARAGE® products made and who makes them?
TidyGarage makes some parts and buys other parts from small manufacturing businesses in metro Detroit and the Midwest,
Assembly and packaging of TidyGarage products is done at MARC Therapies in metro Detroit.
What is TIDYGARAGE return policy?
If you are not satisfied with your TIDYGARAGE® product return it for a full refund (you pay return shipping).
TIDYGARAGE® has had a full satisfaction guarantee for decades with thousands of satisfied customers. The few returns we get are usually due to the fact that our storage shelf and loft units DO NOT INCLUDE PLYWOOD... you can buy plywood shelf decking at your local lumber or big box, add it to the heavy duty TIDYGARAGE® steel hardware kits, and have a low cost, high capacity storage unit that will last a lifetime!
Can I buy TIDYGARAGE® products in stores?
At this time in May 2025 TIDYGARAGE® products are not distributed in any chain stores but we are working on new distribution partnerships.
TIDYGARAGE® products including the Surelock Tool Organizer and Bike Storage Rack have been in distribution in stores including Walmart, Home Hardware, ACO Hardware, and Canadian Tire with many thousands of happy customers (maybe you or your neighbor!!??).. for various reasons including changes in business conditions and pressure to source to low cost countries those partnerships ended.
Does TIDYGARAGE® have a retail storefront with regular hours?
TIDYGARAGE® sells retail and wholesale over the internet and other channels but we don't keep retail hours at this time.
Occasionally we make arrangements with customers in metro Detroit to pick up orders in person instead of having the order shipped.
Does TIDYGARAGE® offer volume discounts and/or wholesale discounts?
TIDYGARAGE® offers volume/wholesale discounts to stocking dealers or can make drop ship arrangements in the following .... reach out and let us know your interest. For example we have given discounts to all the categories below and had schools, housing developers, and industrial suppliers order hundreds of units at a time which says a lot about the value and lasting power of our product line.
Hardware stores
Industrial distributors
Builders/Contractors (every garage, storage, or laundry room in YOUR new development would benefit from a TIDYGARAGE wall mounted shelf unit or ceiling mounted storage loft)
Janitorial and cleaning supply
Apartment/condo complexes
Schools
Fire/Police Stations
Self storage units
Sporting goods stores
Professional organizers
Garage builders
Garage door companies
Garage floor refinishers
Warehouses
Bike shops
Closet companies
What are TIDYGARAGE®'s Vision and Actions?
Our goal is to provide high value, functional, durable, affordable, sustainable products that are designed and made to give a long and enjoyable service life to our customers.
We currently manufacture our products in the USA though we are selling out small quantities of new old stock items that were made in Canada and Taiwan.
A portion of proceeds goes to support animal rescue including of course the family business owner's rescue dogs and cats.... and we help support these and sometimes other animal rescues:
https://www.petfinder.com/member/us/mi/warren/mama-dog-rescue-mi1093/